GDPR Privacy Policy for Flower Delivery Creekmouth Orders

Introduction

This GDPR-compliant Privacy Policy sets out how Flower Delivery Creekmouth collects, uses, protects, and manages your personal information when you place an order with us from Creekmouth and the surrounding districts. It explains your legal rights, our commitment to your data privacy, and how we handle your information in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

Scope of This Policy

This policy applies to all individuals who place orders for flower deliveries with Flower Delivery Creekmouth, whether as the purchaser or as the recipient, within Creekmouth and nearby areas. It covers all means of ordering, including our website, telephone orders, and in-person contact.

What Data We Collect

When you interact with Flower Delivery Creekmouth, we may collect the following types of personal data:

  • Identification information: Your full name and that of the intended recipient of your order.
  • Contact details: Delivery address, email address, and telephone number(s) for both the purchaser and recipient as required to fulfil our services.
  • Order information: Details of your purchase (such as flower type, value, messages for the recipient, delivery preferences, and payment method).
  • Payment information: Billing address and payment transaction details via our third-party payment processor (we do not store card numbers).
  • Correspondence: Communication between you and Flower Delivery Creekmouth regarding your order or our services.
  • Technical data: Website usage information, including IP address, cookies, browser type, and device information when using our website.

Lawful Basis for Data Processing

Flower Delivery Creekmouth processes your data on one or more of the following lawful bases under GDPR:

  • Contractual necessity: Processing is required to fulfil your order and to take the necessary steps prior to entering into a delivery agreement with you.
  • Legal obligation: We may process certain data to comply with our statutory and regulatory duties, such as accounting and tax requirements.
  • Legitimate interests: We process information for legitimate business interests, including administrative purposes, service improvement, preventing fraud, or direct communication related to your order.
  • Consent: Where we rely on consent (e.g., for marketing communications), we will obtain your explicit consent beforehand, and you may withdraw your consent at any time.

How We Use Your Personal Data

Your information is used solely for the following purposes:

  • Processing and delivering your ordered flowers to the named recipient.
  • Managing payment transactions and order confirmations.
  • Communicating with you about your order, including delivery updates and follow-up queries.
  • Resolving problems, handling complaints and feedback.
  • Fulfilling statutory or contractual requirements such as invoice retention and record-keeping.
  • Improving our products, services, and website based on aggregated, anonymised usage data.

Third-Party Processors

To help us fulfil your orders and run our business, we may share your data securely with selected third-party service providers, including:

  • Payment service providers: To process your payments securely on our behalf.
  • IT and website hosting service providers: Supporting our web infrastructure and email systems.
  • Delivery partners: Reliable courier services for orders outside our local delivery area.
  • Professional advisors (e.g., accountants, legal advisors): Where necessary to comply with regulations.

Each third-party processor is carefully vetted and only processes your data as instructed by Flower Delivery Creekmouth, and in compliance with GDPR requirements.

Data Retention

We will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, customer and order data will be retained for up to six years, mirroring local business record-keeping obligations. After the retention period, your personal information will be securely deleted or anonymised.

Data Security

Flower Delivery Creekmouth uses appropriate technical and organisational security measures to safeguard your personal information. This includes but is not limited to, encrypted payment processes, secure access controls, and restricted data access on a need-to-know basis. We regularly review procedures and ensure our staff and service providers are trained in data protection requirements.

Your GDPR Rights

As a data subject under GDPR, you have a range of rights concerning your personal data:

  • The right to access the personal information we hold about you.
  • The right to rectification of inaccurate or incomplete data.
  • The right to erasure (“right to be forgotten”) under certain circumstances.
  • The right to restrict processing of your data in specific situations.
  • The right to data portability so you can request we supply your data in a usable electronic format to you or another provider.
  • The right to object to processing based on legitimate interests or direct marketing.
  • Rights related to automated decision making, should they ever apply to your relationship with us.

To exercise any of these rights, or to ask questions about how your personal data is handled, you may contact us at any time using the contact details provided in your order confirmation or via our website.

Cookies and Website Analytics

Our website may use cookies and tracking technologies to enhance your browsing experience and collect analytical data on site usage. These technologies do not collect directly identifiable information except where you choose to provide it (e.g., by logging into your account).

Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our business operations or legal obligations. The most current version will always be available on our website and will apply from the date of publication. Where substantial changes are made, we will notify customers where reasonably possible.

Contact and Complaints

If you have any concerns or questions about this Privacy Policy or your data rights, you may get in touch with Flower Delivery Creekmouth through the contact details provided in your order confirmation or via our website. If you believe your data protection rights have been breached, you have the right to lodge a complaint with the UK Information Commissioner’s Office or your local supervisory authority.

This policy was last updated in June 2024.