At Flower Delivery Creekmouth, we are passionate about providing the highest quality, freshest flowers to all our customers within Creekmouth and the surrounding areas. As your trusted local florist, we take great pride in serving both households and nearby businesses with arrangements that look their absolute best upon arrival. Every bouquet is crafted with care and backed by our Fresh Flowers Guarantee, ensuring you always receive exceptional blooms.
Your satisfaction is our priority. If your flowers or arrangements arrive damaged or not up to our usual standards, please notify us within 24 hours of delivery. Evidence in the form of clear photographs of the damaged flowers and original packaging will help us review your case quickly. Once assessed, we will offer you a suitable resolution, which may include a full refund or a replacement bouquet. Our goal is to ensure you always feel confident ordering from a reputable Creekmouth florist.
We guarantee that our flowers will remain fresh and vibrant for a minimum of five days from the date of delivery, provided they are cared for following our provided instructions. If, for any reason, your flowers begin to wilt significantly or do not meet this freshness window, please contact us within those five days. We may ask for supporting photographs or information to thoroughly understand the issue and offer you the fairest resolution.
In the event of an issue—whether flowers arrive damaged, wilted, or simply don’t meet expectations—we offer the following solutions depending on the nature of your claim:
Every claim is handled individually by our dedicated team to ensure a fair and swift resolution. We do not request return of damaged flowers unless specifically instructed for inspection in rare cases.
If you have any reason to be unhappy with your order or service, we welcome your feedback. To make a complaint, please contact us with a description of the issue and any relevant supporting information (such as photos and order details). Our customer service team will acknowledge your complaint within two business days and aim to resolve it within five working days. We are committed to transparency, excellent service, and learning from your feedback to improve our offerings for all Creekmouth households and businesses.
Flower Delivery Creekmouth is a local business dedicated to our community. Each customer is important to us, and our returns, refunds, and complaints process reflects our commitment to service quality and fresh flower excellence. When you choose us, you are choosing a florist that cares about your experience every step of the way.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
