These Terms and Conditions are set out for the use of flower delivery and related services provided by Flower Delivery Creekmouth, and govern all online purchases made via our website within Creekmouth and the surrounding areas. All customers are required to read and accept these terms before placing an order. By making a purchase with us, you acknowledge your acceptance of these Terms and Conditions, ensuring clarity and agreement between both parties for your flower delivery experience in Creekmouth and nearby locations.
Orders for flower delivery can be placed through our online platform. To place an order, you will be required to select products, provide delivery details, and complete the checkout process. It is important that all customer details are accurate and up to date to ensure efficient processing. Once your order has been submitted, you will receive an order confirmation via your chosen contact method. This confirmation indicates that we have received your order; however, it does not signify acceptance. Acceptance of your order and completion of the contract between us occurs at the point of dispatching your goods for delivery.
We reserve the right to refuse or cancel any order prior to dispatch for reasons including, but not limited to, product unavailability, inability to obtain authorisation for your payment, or identification of any error in product information or pricing. In these cases, you will be informed promptly and any payment already made will be refunded.
Please review all details before submitting your order, as errors (such as incorrect delivery addresses or personalisation mistakes) may not be possible to amend once the order is confirmed. We cannot be held responsible for delivery failures arising from incorrect details provided by the customer.
All products and services featured on our website are subject to availability. We strive to ensure all flowers and arrangements displayed are accurate representations; however, due to the seasonal nature of flowers and external supply conditions, some products may be unavailable at the time of ordering. In such instances, we reserve the right to substitute unavailable items with flowers of a similar style, value, and quality, ensuring your arrangement retains its premium appearance and freshness. Should a major component of your selection require substitution, we will attempt to contact you prior to dispatch where possible.
We provide flower delivery to Creekmouth and the neighbouring areas. Delivery options, estimated timescales, and applicable costs will be presented during the checkout process. While we endeavour to meet requested delivery dates and times, delays may occur due to circumstances beyond our control (such as adverse weather conditions, road closures, or courier issues).
Deliveries are made to the address specified at the time of order. It is the responsibility of the customer to ensure that the recipient, or an alternative individual, is available to receive the delivery during the specified slot. Where a recipient is unavailable, the delivery may be left with a neighbour, in a safe location, or returned to the depot, in accordance with our delivery provider’s policy. We will notify you of the status where possible.
We cannot be held liable for failed or late deliveries arising from incorrect address information, no access to the delivery location, or other circumstances beyond our direct control.
Full payment is required at the time the order is placed. We accept payment by major credit and debit cards, and other secure payment methods as specified during the checkout. All transactions are processed in Pounds Sterling (GBP). Payment security is paramount, and all online payments utilise secure, encrypted technology. Your payment will be debited from your account at point of order submission.
Prices displayed on the website include applicable VAT. Additional delivery charges may apply depending on the delivery option and location chosen, which will be clarified during the order process prior to confirmation.
Should a payment fail or be reversed after order placement, we reserve the right to cancel your order with immediate effect. In such cases, you will be informed as soon as practicable.
You may request amendments or cancellation of your order prior to its dispatch. To do so, please contact our customer service team as soon as possible. Once an order has been prepared for delivery or is already out for delivery, amendments or cancellation may not be possible.
Cancellations requested before dispatch will be refunded in full to the original payment method. If you wish to amend delivery details, recipient, or message, please let us know promptly so we can attempt to accommodate your request. We will do our utmost to make changes where feasible, but cannot guarantee amendments for last-minute requests.
Due to the perishable nature of flowers, you do not have the general right to cancel under distance selling regulations once the order has been dispatched or delivered, except where the goods are faulty, not as described, or otherwise in breach of statutory warranties.
We are dedicated to delivering the highest standards in our flower delivery to Creekmouth and the surrounding areas. If you are not satisfied with your order due to quality issues, incorrect or missing items, or damage in transit, please notify us within 24 hours of delivery. Please provide photographic evidence to help us resolve your complaint efficiently.
Where justified, we will offer a replacement, partial refund, or full refund, subject to the individual circumstances and in accordance with UK consumer law. Refunds will be processed to the original payment method used at the time of purchase, within a reasonable timeframe.
We regret that returns are not always possible due to the fragile and perishable nature of flowers. For concerns not relating to quality or non-performance, please contact our service team for advice and resolution options.
We shall not be liable to you for any indirect, incidental, or consequential loss, damage, liability, or expense arising out of or in connection with the supply of goods or services, except where it is not lawful to exclude such liability. Nothing in these Terms and Conditions shall exclude our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
Except as expressly stated, our total liability to you in respect of all losses arising under or in connection with any contract for the supply of products and services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the products ordered.
We will not be held responsible for any delay or failure to perform our obligations under these Terms and Conditions if such delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, natural disasters, epidemics, adverse weather, strikes, lock-outs, accidents, war, fire, breakdown of plant or machinery, shortage or unavailability of raw materials from a natural source of supply, transport delays, or government restrictions.
Your privacy and the protection of your data is important to us. Personal details collected during the order process will be used only to fulfil your order and to communicate with you about your purchases. Your data will not be used for marketing purposes unless you have expressly consented. All personal data is managed in accordance with current UK data protection laws.
Content, images, design, and all materials displayed on our online flower delivery platform are the exclusive property of Flower Delivery Creekmouth and are protected by copyright and intellectual property rights. You may not use, reproduce, or distribute any content from our website without prior written authorisation.
We reserve the right to modify or replace these Terms and Conditions at any time. Changes will be effective upon posting on our website, and your continued use of our services constitutes acceptance of those changes. Please review this page periodically to ensure you are aware of the latest terms applicable to your order.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.
If you have any questions about these Terms and Conditions or any aspect of our flower delivery services in Creekmouth or the surrounding area, please contact our customer service team through the contact form on our website. We are committed to providing assistance and achieving customer satisfaction for all orders and queries.
These Terms and Conditions apply to all customers ordering through our online store, including residents and businesses in Creekmouth and its surrounding areas. By ordering with Flower Delivery Creekmouth, you confirm your acceptance of these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Creekmouth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Creekmouth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
